All Systems Operational

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Zift System Status. Use this page to view Zift's current system status and planned/unplanned events.

Uptime over the past 90 days. View historical uptime.
Zift Production (MCI2) Operational
90 days ago
99.98 % uptime
Today
Merchant and Administrative Portals ? Operational
90 days ago
99.96 % uptime
Today
Transaction API ? Operational
90 days ago
99.97 % uptime
Today
Subscription and Billing API Operational
90 days ago
99.97 % uptime
Today
Onboarding API ? Operational
90 days ago
99.98 % uptime
Today
Terminal Processing and Connectivity Operational
90 days ago
99.97 % uptime
Today
SFTP Batch Processing ? Operational
90 days ago
100.0 % uptime
Today
Zift Processing Network Operational
90 days ago
99.99 % uptime
Today
Upstream Processor and Card Brand Networks ? Operational
90 days ago
99.99 % uptime
Today
Outbound Webhooks Operational
90 days ago
100.0 % uptime
Today
Zift Sandbox (MCI2) ? Operational
90 days ago
100.0 % uptime
Today
Sandbox Web Service Transaction API (sandbox-secure.zift.io) ? Operational
90 days ago
100.0 % uptime
Today
Sandbox Web Service Onboarding API (sandbox-portal.zift.io) ? Operational
90 days ago
100.0 % uptime
Today
Sandbox Merchant Portal (sandbox-portal.zift.io) ? Operational
90 days ago
100.0 % uptime
Today
Sandbox SFTP Batch Processing (sandbox-sftp.zift.io) ? Operational
90 days ago
100.0 % uptime
Today
Sandbox Upstream Bank and Processing Networks ? Operational
90 days ago
100.0 % uptime
Today
Outbound Webhooks Operational
90 days ago
100.0 % uptime
Today
CSI Sandbox (MCI2) Operational
90 days ago
100.0 % uptime
Today
CSI Sandbox Portal (portal-stage.csipay.com) Operational
90 days ago
100.0 % uptime
Today
CSI Sandbox Processing API (secure-stage.csipay.com) Operational
90 days ago
100.0 % uptime
Today
CSI Sandbox SFTP (sftp-stage.csipay.com) Operational
90 days ago
100.0 % uptime
Today
CSI Sandbox TMS (secure-stage.csipay.com) Operational
90 days ago
100.0 % uptime
Today
CSI Sandbox Terminal Cloud (cloud-stage.csipay.com) Operational
90 days ago
100.0 % uptime
Today
CSI Production (MCI2) Operational
90 days ago
100.0 % uptime
Today
CSI Production Processing API (secure.csipay.com - Pending Migration) ? Operational
90 days ago
100.0 % uptime
Today
CSI Production Portal (portal.csipay.com - Pending Migration) ? Operational
90 days ago
100.0 % uptime
Today
CSI Production SFTP (sftp.csipay.com - Pending Migration) Operational
90 days ago
100.0 % uptime
Today
CSI Terminal Cloud (cloud.csipay.com - Pending Migration) Operational
90 days ago
100.0 % uptime
Today
CSI Production TMS (secure.csipay.com - Pending Migration) Operational
90 days ago
100.0 % uptime
Today
General Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Lehi, UT (SLC1) ? Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Pine Ridge, KS (MCI2) ? Operational
90 days ago
100.0 % uptime
Today
Network infrastructure Plaino, TX (DFW1) ? Operational
90 days ago
100.0 % uptime
Today
Power Infrastructure (MCI2) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Zift Network and Server Upgrade Notification (US and Canada) Oct 12, 2024 05:00-07:00 EDT
Update - Please note, the Zift Network and Server Upgrade Notification (US and Canada) scheduled for 10/12/2024 @ 3am EST has been shifted down two hours to start at 5am EST.
Oct 07, 2024 - 12:49 EDT
Scheduled - Zift Network and Server Upgrade Notification

To maintain high availability and optimize performance, Zift will be performing network and server upgrades at our MCI2 data center. During this planned maintenance, real-time transaction API endpoints, terminal transactions, and the onboarding API will be temporarily unavailable for up to 30 minutes for US and Canadian merchants and integrators. Please note that billing operations will remain unaffected.

Maintenance Details:
Date: Saturday, October 12, 2024
Time: 3:00 AM – 5:00 AM EST
Duration: 2 hrs.
Estimated Service Interruption: Up to 30 minutes

Thank you for your understanding as we work to improve our systems.
Zift Team
Sep 26, 2024 - 16:21 EDT
Zift Network and Server Upgrade Notification (Europe) Oct 14, 2024 21:00-23:00 EDT
Zift Network and Server Upgrade Notification

To maintain high availability and optimize performance, Zift will be performing network and server upgrades at our MCI2 data center. During this planned maintenance, real-time transaction API endpoints, terminal transactions, and the onboarding API will be temporarily unavailable for up to 30 minutes for European merchants and integrators. Please note that billing operations will remain unaffected.

Maintenance Details:
Date: Monday, October 14, 2024 (October 15, 2024 CEST)
Time: 9:00 PM – 11:00 PM EST (3:00 AM – 5:00 AM CEST)
Duration: 2 hrs.
Estimated Service Interruption: Up to 30 minutes

Thank you for your understanding as we work to improve our systems.
Zift Team
Posted on Sep 26, 2024 - 16:29 EDT
Past Incidents
Oct 10, 2024

No incidents reported today.

Oct 9, 2024
Zift Processing Network Issues
Resolved - This incident has been resolved.
Oct 9, 17:37 EDT
Update - We are continuing to investigate this issue.
Oct 9, 16:27 EDT
Investigating - We are currently investigating reports of intermittent processing issues. API and Merchant Portal users may experience intermittent access to the Zift processing network. If you have any questions in the meantime please contact us at support@zift.io
Oct 9, 15:46 EDT
Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024
Service Availability Notification: Zift Production Merchant and Administrative Portal
Resolved - This incident has been resolved.
Sep 30, 14:18 EDT
Monitoring - Resolved: Administrative and Merchant Portal Access Issues

We are pleased to inform you that the issues affecting access to the administrative and merchant portals have been fully resolved. Additionally, all automated client billing activities have been successfully restored, and any pending billing transactions have been completed without further incident.

Our teams will continue to closely monitor the systems to ensure their stability and performance moving forward. Should you have any questions or concerns, please do not hesitate to reach out to our support team at support@zift.io.

We appreciate your patience and cooperation during this time.
Sep 30, 12:46 EDT
Investigating - We are currently experiencing availability issues affecting the Zift production merchant and administrative portal. Additionally, we are actively investigating reports concerning automated billing discrepancies. Our technical teams are working diligently to identify and resolve these issues as quickly as possible.

Please rest assured that this matter is receiving our highest priority. We will continue to provide timely updates as more information becomes available and progress is made toward a resolution.

Thank you for your patience and understanding.
Sep 30, 11:13 EDT
Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

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