Resolved -
Resolved – The elevated rate of Mastercard transactions receiving the D17 (“Retry / Re-enter transaction later”) response has subsided, and transaction processing has returned to normal levels.
At this time, upstream processing networks have not provided additional details regarding the root cause of the behavior. We are continuing to engage with relevant parties and will share further information if it becomes available.
No further action is required. Merchants may continue processing transactions as normal.
Apr 7, 20:31 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 7, 14:49 EDT
Investigating -
We are currently investigating an increase in Mastercard transactions receiving a D17 (“Retry / Re-enter transaction later”) response code. This behavior began earlier today and may impact a subset of merchants processing Mastercard transactions.
Our team is actively working to isolate the root cause and determine the appropriate remediation steps.
Transactions receiving a D17 response may succeed if retried. We recommend retrying affected Mastercard transactions while we continue our investigation.
We will provide additional updates as more information becomes available.
Apr 7, 12:51 EDT