Incident Time: 1:53pm EST Incident Duration: ~5 minutes
Incident Summary At approximately 1:53 PM EST, Zift began receiving multiple reports of intermittent connectivity issues impacting access to various platform services, including API transactions and dashboard availability. Affected users may have experienced temporary timeouts, failed connections, or degraded performance when attempting to interact with the platform. The disruption was observed for approximately five minutes before normal connectivity was restored without intervention.
Current Status As of 1:58 PM EST, all systems are reporting healthy status, and platform connectivity has stabilized. The engineering and infrastructure teams are actively investigating the underlying cause to determine whether this was related to a transient network event, upstream provider issue, or internal service fluctuation. Additional telemetry and monitoring data are being reviewed to confirm full recovery and to ensure no residual impact remains.
Next Steps We will continue to monitor platform performance closely and provide an update once the investigation is complete or if any additional impact is detected. A full post-incident review will be conducted to document contributing factors and define any necessary corrective actions or preventative measures.
If you have any questions about this incident please contact support@zift.io
Thank you, Zift team
Posted Nov 03, 2025 - 14:16 EST
This incident affected: API Services (Transaction API, Subscription and Billing API, Onboarding API) and Application Services (Merchant Portal, Administrative/Integrator Portal).