All Systems Operational

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Zift System Status. Use this page to view Zift's current system status and planned/unplanned events.

Zift Production (MCI2) Operational
90 days ago
99.99 % uptime
Today
Production Web Service Transaction API (secure.zift.io/gates/xurl) ? Operational
90 days ago
99.99 % uptime
Today
Production Web Service Onboarding API (portal.zift.io/gates/onboarding) ? Operational
90 days ago
99.99 % uptime
Today
Production Merchant Portal (portal.zift.io) ? Operational
90 days ago
99.99 % uptime
Today
Production SFTP Batch Processing (sftp.zift.io) ? Operational
90 days ago
99.99 % uptime
Today
Production Upstream Bank and Processing Networks ? Operational
90 days ago
100.0 % uptime
Today
Zift Sandbox (MCI2) ? Operational
90 days ago
100.0 % uptime
Today
Sandbox Web Service Transaction API (sandbox-secure.zift.io) ? Operational
90 days ago
100.0 % uptime
Today
Sandbox Web Service Onboarding API (sandbox-portal.zift.io) ? Operational
90 days ago
100.0 % uptime
Today
Sandbox Merchant Portal (sandbox-portal.zift.io) ? Operational
90 days ago
100.0 % uptime
Today
Sandbox SFTP Batch Processing (sandbox-sftp.zift.io) ? Operational
90 days ago
100.0 % uptime
Today
Sandbox Upstream Bank and Processing Networks ? Operational
90 days ago
100.0 % uptime
Today
CSI Sandbox (MCI2) Operational
90 days ago
100.0 % uptime
Today
CSI Sandbox Portal (portal-stage.csipay.com) Operational
90 days ago
100.0 % uptime
Today
CSI Sandbox Processing API (secure-stage.csipay.com) Operational
90 days ago
100.0 % uptime
Today
CSI Sandbox SFTP (sftp-stage.csipay.com) Operational
90 days ago
100.0 % uptime
Today
CSI Sandbox TMS (secure-stage.csipay.com) Operational
90 days ago
100.0 % uptime
Today
CSI Sandbox Terminal Cloud (cloud-stage.csipay.com) Operational
90 days ago
100.0 % uptime
Today
CSI Production (MCI2) Operational
90 days ago
100.0 % uptime
Today
CSI Production Processing API (secure.csipay.com - Pending Migration) ? Operational
90 days ago
100.0 % uptime
Today
CSI Production Portal (portal.csipay.com - Pending Migration) ? Operational
90 days ago
100.0 % uptime
Today
CSI Production SFTP (sftp.csipay.com - Pending Migration) Operational
90 days ago
100.0 % uptime
Today
CSI Terminal Cloud (cloud.csipay.com - Pending Migration) Operational
90 days ago
100.0 % uptime
Today
CSI Production TMS (secure.csipay.com - Pending Migration) Operational
90 days ago
100.0 % uptime
Today
General Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Lehi, UT (SLC1) ? Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Pine Ridge, KS (MCI2) ? Operational
90 days ago
100.0 % uptime
Today
Network infrastructure Plaino, TX (DFW1) ? Operational
90 days ago
100.0 % uptime
Today
Power Infrastructure (MCI2) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 28, 2021
Resolved - Monitoring is now complete for this issue. All network connectivity remains restored without any extended issues. If you have any questions about this incident please contact us at support@zift.io
Sep 28, 13:17 EDT
Monitoring - Network issues related to processing have been fixed. We are continuing to monitor the situation.
Sep 28, 09:07 EDT
Investigating - We are currently experiencing intermittent network connectivity issues in our primary data center. Our engineering are investigating the issue now. We will updates this ticket as we find out more.

Services affected
Realtime Processing API
Billing API
SFTP Services
Merchant Portal
Sep 28, 09:02 EDT
Sep 27, 2021

No incidents reported.

Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Resolved - This incident has been resolved.
Sep 17, 17:10 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 16, 17:38 EDT
Investigating - We have received reports of issues related to processing transactions through the real-time processing API and virtual terminal. We are investigating the issues now and will provide updates to this incident. If you need specific assistance please contact Zift at support@zift.io.
Sep 16, 13:44 EDT
Sep 16, 2021
Completed - The scheduled maintenance has been completed.
Sep 16, 11:12 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 01:47 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 12:45 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 10:53 EDT
Scheduled - Zift will be performing maintenance and updating to version 8.2 of our processing platform. While there will some maintenance releases before the end of the year, this will be our final major release for 2021. For more information including release notes, please visit the link below:

Release Notes: https://api.zift.io/changelog.html#v8.2

During this maintenance window the following services will be affected:
* Processing API
* Merchant and Administration Portals
* SFTP Batch Processing

Change Date: 9/16/2021
Change Time: 3am ET
Duration: 1 hour
Outage: Yes - intermittent < 15 minutes
Environment: Production

If you have any questions regarding this change please contact us at support@zift.io

Thank you,
Zift Team
Sep 13, 04:00 EDT
Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.